Jack14102. QuickStart, set up and connections. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Incidentally the phone socket is redundant if not in use and can be safely removed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 01-02-2023 10:59 - edited 01-02-2023 11:00. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. I don't have a virgin media wall socket and this is stressing me out. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. on 30-12-2022 13:33. . The wall socket has a thick plug bit. I have signed up as a new user for Virgin Fibre. The kid arriving on Tuesday the 29. Thank - 5168198. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. on 17-12-2022 10:39. TV. Tried looking but can't see a way to book an engineer for this? Thanks. Also tried the Ethernet, not. TV. Is there likey to be any problem with this, such as degraded of weaker. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. When plugged into either cable the hub just - 5440321. Being connected to the internet is one of the most important modern essentials in 20. Absolutely not. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. . 3 weeks ago. Options. I was told when purchasing the broadband package that fibre was available. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I set up the hub using the Telewest socket. Hi, Same problem here. Just had the Hub 3 delivered for Quickstart. on 31-12-2021 10:47. My previous sky microfilter attached here. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Community; Volt. TiVo. on 15-02-2022 10:03. 194. Virgin Mobile. Can I use one of three splitter cables? The middle one is labelled Virgin media. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Just had self installation delivered, have no wall socket just two cables from the wall. I've also got an old NTL phone socket so. - 5156068. Tudor. Reply. TV. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Volt. It has two outputs on the left of the wall box. Browse. V6. Joining in. The isolator has a terminator cap (marked below) fitted to the open end. I’ve tried calling the various numbers for help but every call seemingly fails. Look for an omnibox on the outside of your property and try and trace the cable. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Hello, I'm trying to set up my Virgin Media broadband. When ordered it didn't say anything about needing a VM wall socket. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I have received my quick start-up kit. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Getting Connected with Virgin Media is easy when you have a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Kit arrived today…no wall box so unable to install. on 10-02-2022 17:26. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The internal wall boxes are mostly oblong. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Let us know if there's any further issues. I think it’s something like £5-£8 per day that your services aren’t on. Stream from Virgin Media. The other is marked TV, & this is used for TV & Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tuning in. Call the pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. 0 Kudos Reply. TV on the go. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Virgin Media; My Virgin Media. I just got Virgin Media kit and read all information carefully and checked - 5200805. Does anyone know how to get this to work with my. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Stream from Virgin Media. on 01-06-2022 21:59. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The cable going in will be a double “shotgun barrel” type cable. Speed. Can't get through to anybody for help! 0. Hi @bingoman000. However, I do not have any of the specified wall sockets available. Hi there @harpreetsingh21. No virgin media wall socket. signed up and was given the option of self installation. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. However no idea of how long that might take. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. I had bought a VM broadband and used self installation but saw that my VM socket was not round. QuickStart, set up and connections. Can I have engineer visit and setup it? Thanks. Plus, again optionally, a cable will be run to a phone socket for the phone service. Manage Your Account. Tudor. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Volt. They will run the cable underground. 2. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Speed. I have noticed that i do not have any internal wall socket. I need to arrange for an engineer. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. See where this Helpful. I will pop you a PM across now, please keep an eye. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Up to speed. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 0 Kudos. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. When I proceeded to set up my Hub 3 I quickly realised that. We're here to help. 0. virgin media internal wall box. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". on 04-02-2023 11:17. The wall box may be branded with the logos of an old cable TV company (not VM). Browse Virgin Media Virgin Media Community. Tudor. on 23-10-2022 13:36. on 04-02-2023 11:17. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). The top “capped” one is marked FM & has been disused since cable went digital. It has two outputs on the left of the wall box. Get the Hub ready by connecting the wires. I cannot find a Virgin wall socket within my flat. Email. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Email. I was told when purchasing the broadband package that fibre was available here and already in. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. Signals from baby monitors, fish tanks and cordless. Turn on and start the Box. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. There is an external brown box and. If you need a new wall socket, the engineer will install this for you during the appointment. No wall socket for my broadband quick set up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. So yes, following many takeovers, this is now your Virgin Media connection. Call the pre-installation and delivery team on 0800 052 1734. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. . in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Sometimes there is no wall box, just a trailing cable. My VM Router is is my office adjacent to hall. there is brown box outside but the cables are not coming in . Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. VM BB TV Landline. TiVo. Account - Cable. I have only got one rectangular shaped white socket (Shown as below) but it seems old. No Virgin Media wall socket on 16-10-2022 18:45. on 01-12-2022 11:22. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. -a power cable for the hub's adapter. Networking and WiFi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please support me in this regard. Thank you for your post and welcome to the community. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. All I am aware of terminate the fibre inside. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. You should see a cable going through the wall and if you trace this inside, you should get the cable. You have at least tested the ringing capacitor issue in the diagnostic process. Broadband. Networking and WiFi. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. on 14-09-2022 12:00. There’s even no BT wall socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. White power light is on and internet light is flashing green. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Back a step. Hello sophieboulter1. TiVo. But I have no Virgin Media Wall socket in my - 5405516. Community; Volt. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. First picture is telephone socket which is now not used. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. 9. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. --. TEL1 on the hub should take on your. Following the installation and verification of its functionality, you can browse the web or. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Kit arrived today…no wall box so unable to install. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. . It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. So, a 50 minute broadband, TV and phone. Preparing for Landline changeover to fibre. 18-02-2023 10:23 - edited 18-02-2023 10:33. Options. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. 29-12-2022 20:58 - edited 29-12-2022 21:00. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Dave. The cable could be hidden within, or behind, furniture. Networking and WiFi. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Hi mariz2198, thanks for posting and welcome to our community. There is no fibre socket in this house. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. AnthonyRaw1986. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. TV on the go. i opted for the self install, however on inspection we don’t - 5112503. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Gaming Support. QuickStart, set up and connections. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. QuickStart, set up and connections. Phone. Booking an engineer is easy with Virgin Media. At least spell your title correctly jeezus . Your number will transfer to the Virgin socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4 weeks ago. 1 ACCEPTED SOLUTION. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. We would like to show you a description here but the site won’t allow us. Account - Mobile. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Back a step. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Getting Connected with Virgin Media is easy when you have a wall socket. You can also check for a loose cable as not all properties have a socket. Connect the Hub’s power cable with the blue tab. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Sorry to hear you don't have a VM wall socket. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Broadband. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. But I. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Virgin Mobile. Virgin Fibre Areas only. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Phone. Stream from Virgin Media. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. cable. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. 01-02-2023 10:59 - edited 01-02-2023 11:00. I am going to send you a private message. Got my virgin media self install kit but I don't have a virgin socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Browse Virgin Media Virgin Media Community. Home. 0 Kudos Reply. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Volt. There are no virgin sockets on the wall. I have a separate Virgin media feed into the house, with TV and broadband. I will only be using one wall socket, so the other socket will have no connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 1 [or 192. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Ordered VM broadband and was recommended by the website to select the self quick install option. Forum; Apps. QuickStart, set up and connections. No idea what that entails/ how long and. 3 5 comments Best Add a Comment LayerTough • 1 yr. I found some other soket but I don'. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. This hole will typically be up to 1cm in diameter and often positioned near your front door. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Speed. Virgin Media. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tuning in. I tried both the wires, it didn’t set up the WiFi. You can also identify a split socket looking at the side. V6. Account - Cable. Well I can't seem to find anything like that and the closest thing I can find is a. There is no fibre socket in this house. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. I am going to cancel. Plug the cables into the Hub. V6. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Is it necessary to plug the cable to socket for having wifi, if so what can I. 85K; Tudor. QuickStart, set up and connections. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Virgin Media Quickstart set up. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Past occupiers of your property may have removed. May I know which one I can connect. But I have no Virgin Media Wall socket in my house. But I have no Virgin Media Wall socket in my - 5169521. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Speed. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Wall socket. Make sure that both sockets are switched on. Connect the Hub’s power cable with the blue tab. . Has anyone had the same problem?Plug the cables into the Hub. V6. I’ve got. No wall socket but wire from underneath floorboards. Virgin Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Very Insightful Person 107. but only the green light keep flashing. . Broadband. TV on the go. Tudor. Cihank617. Removed before I moved in. on 15-02-2022 10:03. Can I find out when our switch over will be and/or do I. QuickStart, set up and connections.